Terms and Conditions

Last Update: 01 May 2025

The following are Trans Anguilla Airways (2000) Ltd.'s Conditions of Contract

General Conditions of Carriage

Our Agreement

Thank you for visiting Trans Anguilla's website and booking page. Please read our terms and conditions carefully before you start to use the website. By accessing and using this Website, you indicate that you irrevocably agree to these terms and conditions. You represent and warrant that you possess the legal right, ability and age to enter into this Agreement or contract and to use this website in accordance with all terms and conditions herein and you know you will be responsible for all payments due to us for bookings made.

Modification of terms

We may change these terms and conditions at any time without advance notice. Changed terms will not have any retrospective effect on existing contractual arrangements made through this Website, booking system or on our services provided. Please note terms and conditions agreement encompasses any other policies, regulations, rules and conditions stated on our website.

Conditions prevail over regulations

Except as provided in these conditions of carriage, in the event of inconsistency between these conditions of carriage and any of our regulations dealing with particular subjects, these conditions of carriage shall prevail.

SECTION 1 -TICKETS

1.1 A valid ticket

Tickets booked online require immediate payment.

Tickets booked by us or our authorized agents can be placed on a 48 hour hold for payment before the reservation automatically cancels.

Reservations are not confirmed until recorded as accepted by us or by our authorized agent. All reservations require full payment before they can be confirmed.

We will provide carriage only to the passenger named in the ticket or charter contract and you will be required to produce appropriate identification.

1.2 Period of validity

The dates and time shown on a ticket is its period of usage.

The ticket you have purchased is valid for transportation from your point of origin, via agreed stop-over and/or transfer points, to the destination as shown on your ticket.

If you are unable to travel within the period of validity of the ticket for whatever reason you may extend the validity of a ticket in accordance with section 10. If you do not comply with the conditions in preserving your ticket as stated we will not honor any ticket past its period of validity.

Always read the terms and conditions of your travel agreement attached to you ticket.

1.3 Open tickets

We have no open ticket options available. You must choose a date of return where a roundtrip ticket is required by non-nationals or non- residents of that country to enter. If you do not know when you will be returning, you can choose a date and change it when you have decided. A change fee will apply.

1.4 Ticketing time limits

If you have not paid for your ticket within the specified time limit which we or our authorized agent have specified, we may cancel your reservation/s

SECTION 2 – RESERVATIONS

2.1 Reservation requirements

Passport details, a working contact telephone number/s and/or email is required at the time of booking so that the airline may contact you in the event of flight cancellations or changes.

Your connecting flight details is required in the event of flight changes that may affect your onward journey

2.2 What personal information we require when using our services

For charter inquiries or if you wish to book we will need the following details necessary to successfully complete your reservation. This information may be collected in person, online or via email or payment forms which may include the following:

Name/s, passport Bio-page images for specific required information;
Postal Address;
Credit/Debit Card number and expiration date;
Billing address
Phone numbers
E-mail address
Connecting flight details
Signature
Bodyweights

2.3 How will Trans Anguilla use my personal information?

You recognize that personal data has been given to us for the purposes of providing air transportation services, facilitating immigration and entry procedures, and making available such data to government agencies in connection with your travel. For these purposes, you authorize us to retain and use such data and to transmit it to our own offices, authorized agents, government agencies, other carriers or the providers of the above-mentioned services. Confidentiality and protection of your information solely for this purpose is our pledge.

SECTION 3 -FARES AND CHARGES

3.1 Calculation of fares

Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and town terminals.

3.2 Special assistance:

Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, and persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing, and been accepted by us shall not subsequently be refused carriage on the basis of such disability or special requirements. Some special assistance services may carry a charge/fee.

3.3 Taxes and fees for Scheduled and Charter Flights:

There are applicable taxes, fees, and charges imposed by government or other authorities or by the operator of an airport. Some of these taxes/fees are included in your airfare, those not included shall be payable by you at the airport on departure directly to these agencies.

At the time you purchase your ticket or book your private charter, you will be advised of all applicable taxes, fees and charges known to us. However, as the taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of ticket issuance or a confirmed charter you may be obliged to pay additional taxes, fees or charges, even after issuance.

3.4 Currency:

All fares are stated and quoted in US dollars. We do accept payment in our national currency Eastern Caribbean Dollars (ECD) at the exchange rate of 2.7169.

3.5 Methods of payment:

Credit card/Debit card, EFT (Electronic funds transfer), NCBA local bank third party US or EC dollars account transfer. Wire Transfers (this is not recommended for scheduled service flights because of the 48 hour threshold).

SECTION 4 -CHECK-IN / BOARDING

4.1 Check-in requirements

Check-in times are stipulated on your confirmed travel itinerary at all TRANS ANGUILLA locations and we request that you honor them. Your journey will be smoother if you allow yourself ample time for check-in. Please note that airlines reserve the right to cancel reservations of passengers who arrive at a check-in desk later than the times indicated. Scheduled service flights can depart as early as 1 hour prior to departure scheduled time once majority of passengers are check-in.

4.2 Boarding

You must be present at the boarding gate no later than the time specified by us when you check in. We may cancel the space reserved for you if you fail to arrive at the boarding gate in time. We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article.

4.3 Seating:

We do not provide seat selection or allocation service. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety, or security reasons.

4.4 Arrival Connections

Private charter
Our operations monitor and track your international arriving flight. Average transfer time is 1 hour to 1 hour and a half after disembarking a non-affiliated Carrier/International flight. Transfer is from one airline to another so you are required to re-check-in with our handlers who will be expecting you.

Scheduled charter
Our operations monitor and track your international arriving flight. Average transfer time is 1 hour to 1 hour and a half after disembarking a non-affiliated Carrier/International flight. Transfer is from one airline to another so you are required to re-check-in with our handlers who will be expecting you.

4.5 Departures - Private Charter

Departure flight times are scheduled in accordance to comply with the required international 2 hour check-in time for all international flight connections. We do recommend that you are at your respective airport 3 hours before in the event of unforeseen delays. If you are privileged to pre-check in with carryon or hand luggage only, your departure time from your departure destination can be reduced to an hour and a half. For no connections, it will be an available departure time that best suits the customer.

Scheduled service
Departure times for scheduled service flights are usually standard. If significant changes are made, passengers will be notified.

4.6 Missed connections to other Carriers:

TRANS ANGUILLA accepts no responsibility for separate connections to or from Trans Anguilla Airways (2000) Ltd as Trans Anguilla’s flight to any other airline where separate tickets are used.

4.7 Point-to-Point Airline

Trans Anguilla is a 'point-to-point' airline. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights. We do not bear any responsibility for your onward connections.

SECTION 5 – AIRLINE REFUSAL OF CARRIAGE AND OF PASSENGER

5.1 Right to refuse carriage:

In the reasonable exercise of our discretion, we may refuse to carry you or your baggage if we have notified you verbally and/or in writing that we would not at any time after the date of such notice carry you on our flights subject but not limited to the conditions outlined below:

• The carriage of you or your baggage may endanger or affect the safety,
health, or materially affect the comfort of other passengers or crew;
• Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
• You have committed misconduct prior to flight or on a previous flight;
• You have defamed, been verbally derogative, said or behaved disrespectfully to the owners or representatives of our airline;
• You have refused to submit to a security check;
• You have not paid the applicable fare, taxes or charges;
• You do not appear to have or refuse to present valid travel documents
• You present a ticket that has been acquired unlawfully;
• You fail to observe our instructions with respect to safety or security; and
• You have previously committed one of the acts or omissions referred to
above but not limited to.

SECTION 6 – BAGGAGE

6.1 Baggage Allowances

The free baggage allowance applicable to an adult passenger will be one piece of no more than 35lbs or 15.9 kilos

6.2 Carry-on baggage

Carry-on items are limited to one piece and is considered in the category of a handbag or baby bag. Air Safety Regulations do not permit the carriage of cabin baggage within the passenger cabin unless its dimensions permit it to be stored under the passenger seat or securely in their lap. Each adult or child passenger is permitted one standard piece of carry-on luggage subject to a maximum weight of 6 pounds or 3 kilos. Maximum size, for cabin baggage should be the width of your lap and chest height in a sitting position.

Full-size luggage is not acceptable as a "CARRY-ON" ITEM. Acceptance of carry-on items is solely at the discretion of TRANS ANGUILLA AIRWAYS. Unacceptable carry-on items must be checked as baggage and are subject to our checked baggage limits and restrictions, if exceeding the limit, overweight rules apply.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.